FAQ

What, exactly, is an escape room?
An escape room is an immersive and interactive puzzle, typically, created around a central theme and designed to be completed in a certain amount of time. They’re best played with a group of friends or family, and are the fastest growing new entertainment in the nation!
Will I really be locked in for the whole game?
Technically, no. While the doors will be locked, we do have built-in methods of exiting the room if you are unable to complete the experience. Please note that for our more thrilling games (Bloody Elbow, Cannibal’s Den, Resurrection, Amnesia, and Project Minotaur) we require all members to play through until the end. If someone uses the emergency panic button, it’s “game over” for the group.
Does the room have a time limit?
Our time limits will vary in the future as we create more immersive, creative, and one-of-a-kind experiences, but at this time the limit for most of our rooms is 60 minutes. You can find the time limits to your specific games by visiting their pages.
I’ve played other rooms where they’ve paired us with strangers, do you do that?
All of our games are completely private, meaning only the people you reserved for in your group will play the room with you. If you’re worried about your team being too small, there are numerous resources online to help put together a team. However, we assure you that all our games are possible with as few as 2 people.
Do you have an age limit?
We believe that you know your children better than we do! These are the recommended ages for our more thrilling rooms:

Amnesia- 13+ (For language and suspenseful themes)
Bloody Elbow- 13+ (for violent themes and mild nudity)
Cannibal’s Den- 15+ (For violent and suspenseful themes)
Project Minotaur- 15+ (For violent and suspenseful themes)
Resurrection- 15+ (For language and suspenseful themes)
Do I need to bring anything specific with me?
We recommend that you bring your phones to fill out your electronic waivers (or better yet, fill it out before you come). We recommend wearing clothing that is easy to move around in, and highly recommend no high heels or open-toed footwear.
Is there anything that I won’t be able to bring in the room?
We don’t allow cameras, smartphones, food, or liquids in the rooms. Don’t worry! We do have lockers at each of our locations for you to store your belongings as you play for the duration of your game. Most of our lockers even have cables for you to charge your phone!
This sounds fun! How do I purchase tickets?
We do all of our reservations online. To book, click on the Escape Rooms or Thrill Theater tab and pick the game that looks the most fun to you, then press the BOOK NOW! Button. You will then be led to the calendar, where you can choose the perfect time for your group and see the prices for all available time-slots!
Do I Need to Make a Reservation?
We greatly prefer that you make your reservation online before you come in, so the slot you want doesn’t get filled up! You’re free to walk in as well, but it’s safer to book everything beforehand since we tend to get sold out!
What if I'm running late?
We require all participants to arrive no later than 15 minutes before the scheduled reservation time to fill out paperwork, use the restroom, and start the room introduction. If you show up more than 30 minutes past your scheduled time, you will be turned away without a refund. Traffic in Los Angeles is super unpredictable, so it’s best to arrive early. We have spacious lobbies in each of our locations that you can use! *No Refunds will be provided for traffic, delayed flights, or not being able to find the location. There is a map included with each confirmation email that shows parking and entrance for each location.
What if I need to reschedule an existing reservation?
e know that things can come up, and you won’t be able to anticipate every little thing-- especially the further in advance you choose to book your experience. That’s why we are happy to reschedule your game with as little as 12 hours notice. However, if you discover that you are running late and won’t make it to your game time but are within the 12 hour period, you WILL be treated as a late game. Please reference the above for those cases.
What if our group has had a few drinks before coming in?
We here at Quest Room love a good time, and we’re happy you already started a wonderful night. However, if you’re noticeably intoxicated and one of our managers determines you are unfit to play the game, you will not be allowed inside. It’s best to save the celebrations until after you escape! You’ll want your wits about you when inside the rooms, anyway!
What if I want to bring more people than the given capacity?
All our games have a group size limit of 6 and under, but Da Vinci’s Challenge does fit a maximum of 8 players. If you are interested in adding more players onto an existing reservation, or would like to make a reservation for more than 6 players, feel free to call us at (310) 707-1240 so our one of our staff will happily set up.