Give someone a Quest Room adventure. Choose a gift card below, add an optional personal message, and complete your purchase online.
Purchase
Purchase Your Gift Card
Please note: Only one gift card may be used per booking.
The Gift
What You Get
A Quest Room gift card valid for online booking of any one game at the Plano, TX location.
Redeeming
How It Works
Purchase your gift card.
Your gift card code is delivered instantly to the email address you entered.
Book your game online.
Enter the gift card code at checkout.
The gift card amount is applied to your booking total.
Gift Card Rules
Please Read
By purchasing or using this gift card, you agree to the following:
Online Use Only. Gift cards can only be redeemed online at checkout. They cannot be redeemed over the phone or in person.
Not Stackable. Only one gift card may be used per booking. Multiple gift cards cannot be combined, including for additional discounts.
Location-Specific. Gift cards are valid only at the location where they were originally purchased. Gift cards purchased for Plano are valid only at the Plano location.
Support Is Email Only. All gift card issues are handled by email. On-site and telephone staff cannot assist with gift card questions or problems.
Fair Use and Fraud Prevention. This policy helps protect both customers and Quest Room from fraud. Using someone else’s credit card without permission is fraudulent and illegal. The use of fraudulent payment methods, attempts to stack gift cards when not permitted, or other efforts to game the system may result in the gift card being cancelled without refund. Suspected fraudulent activity may be reported and investigated.
Troubleshooting
Gift Card Is Not Working?
Please make sure you entered the gift card code exactly as it appears in your confirmation email.
If your Quest Room Plano gift card still does not work, please email [email protected]. Include the purchaser’s name, purchase date, and order number, if available, so we can assist you.
All gift card support is handled by email. Our on-site and telephone staff cannot resolve gift card issues. Please communicate by email and allow time for review.
FAQ
Questions Gift Card Purchasers Ask
Quest Room gift cards: what are they, and how do I use one?
Why it’s a great gift:
Not just an amount of money on a card. It is a specific thing to go and do.
Great for any adventure seeker, and for anyone who wants to try something new.
Occasionally offered at a discount as part of a promotion.
Never expires.
How it works:
Purchase online and your code is delivered instantly to your email.
Book your game at questroom.com.
Enter your code at checkout and the amount is applied to your total.
What it covers:
Good for any game at our Plano, TX location.
One gift card per booking. They cannot be combined, including for extra discounts.
Redeemable online only, not by phone or in person at the venue.
No, only one gift card per booking. Gift cards cannot be stacked or combined, including for additional discounts.
My gift card is not working. What do I do?
The most common reason is a code that has not been entered exactly as written. Double check it and type it in character for character.
If it still will not go through, write to us. Gift card support is handled by email only, at [email protected], so please write rather than call. Our on-site staff cannot help with gift card questions.
Please give us a little time on these. Each one is checked by hand, and sometimes that means walking back through the whole booking to find out what happened.
Getting oriented
What exactly is an escape room?
Think of it as stepping inside a movie, except that the movie pulls you in and doesn't let go. You and your group have 60 minutes to figure out what's going on, follow the clues, crack the puzzles, and get out together. Way more fun than it sounds, and it leaves you with one of those memories you only get when you went through something with your group. No experience needed. First-timers are welcome.
How long is each game?
60 minutes. Most people play right around that, a little less if you happen to be very fast.
How long does the whole thing take?
The game is 60 minutes. Add about 15 minutes before for waivers and a briefing, and a few minutes after for photos. Allow 90 minutes and you will be out in time for whatever you have planned next.
Will you pair us with strangers?
Nope. You go in with who you came with. And probably leave with them too.
Choosing a room
Half of us have never done an escape room. Is that a problem?
Not at all, and it is the most common situation we see. Malediction, Red Giant and Heretics all work well for beginners. Cannibal’s Den and Da Vinci’s Challenge are our two hardest, so maybe save those for a crew that has done a few of these.
Which room is actually scary?
Cannibal’s Den, genuinely, and it is the only room with real horror in it. Heretics is dark and gloomy but not frightening. The rest are quite friendly, so if someone in your group is out on scary, you still have plenty to pick from.
How many people can play?
Each room takes a different number of players:
Cannibal’s Den 2-6 Heretics 2-6 Red Giant 2-6 Malediction 2-8 Da Vinci’s Challenge 2-10
If your group is too big to fit in one go, or you want several rooms starting at the same time, contact us before you book. Online times may not line up on their own, and we cannot change them once booked.
Who can play
Do you have an age limit?
No real upper limit. If someone’s up for it at 114, we’re up for it too. On the younger side, 8 is generally a good starting point for most of our rooms, though we do have one game built for younger children, so ask us if your group is small. One responsible adult must stay in the room with any minors for the full 60 minutes.
Can I book for a group of children?
Yes, but one thing you should consider: our games require that a responsible adult stays inside the room with the children for the entire 60 minutes. Our game masters run the game to make it fun and safe for everybody, and they cannot supervise children.
If a child needs to step out, an adult has to go and stay with them in the lobby. If that leaves no adult inside, the game may have to stop, so it is worth figuring out these logistics ahead.
Is Quest Room wheelchair accessible? Elevator, bathrooms, and game rooms
Our venue is on the second floor, but the building has an elevator, and the lobby, common areas and bathrooms are all fully wheelchair accessible. Inside the game rooms it varies: some rooms have areas or puzzle mechanics that can be harder to navigate, but several of our rooms work well for wheelchair users, including Malediction and Da Vinci’s Challenge. Just let us know when you book and we will match you to the right room and walk you through what to expect.
Booking
How do I book?
Pick your game, pick your date, time, and the number of people playing. Tickets are non-refundable, so lock in a date you're sure about. If you're not sure exactly how many people are playing, book for the minimum number you're sure will come, you can always add more people later.
How far in advance should I book for an event?
2-3 weeks is a good rule for any larger event booking, and 2-4 weeks for a big corporate event, since those take more preparation. Friday and Saturday fill up first, so aim earlier in peak season. Sometimes you can still get in the same week, so it is always worth checking availability before assuming you are too late.
Can we have the whole place to ourselves?
Yes. The whole venue can be booked as a separate arrangement, Sunday through Friday, which gives you the entire place to yourselves.
It is also the only way to have a bar, because once a bar sets up in our lobby we cannot have anyone else in the space. Email or call us with your date and group size and we will talk it through with you.
Before you arrive
Can we drink before or during the game?
No, please don’t. These rooms are genuinely challenging, and people who turn up under the influence get confused, lost and often frustrated. They may trip and fall, or break something. Escape rooms, drinking and drugs do not go together. We take safety seriously and really want everyone to enjoy the games.
Can we wear costumes?
Yes. We have costumes here and you are welcome to put one on before you go in. They are themed to each room and simple enough to play the whole game in. Most people put one on just for the fun of it, and they look great in the group photo at the end.
Can I bring my phone, camera, or smartwatch into the room?
We ask that phones, smartwatches, smart glasses, cameras, and other electronics stay outside the room. If you have a specific reason you need your phone with you (e.g. a medical condition, an important call you’re expecting), let us know before your booking and we’ll work it out with your game master on a case-by-case basis. If you have any questions in this regard, please call or write to us ahead of time.
What if I need to leave the room during the game?
If you think you might need to step out at any point during the 60 minutes, for any reason (a known medical need, an important call you are expecting), tell your game master before the game starts. This matters more than it might seem: in most rooms, the only way out mid-game is the emergency exit. Triggering it ends the game immediately for your entire group. The game cannot be restarted, you would need to rebook. Your game master can plan ahead with you, but only if you tell them before you go in. When in doubt, say something first. If you have any questions in this regard, please call or write to us ahead of time.
What happens if we arrive late?
Please arrive at least 10 minutes before your start time.
Late arrivals may lose game time, because the game starts on schedule.
Not checked in within 30 minutes of your reservation? Your game may be canceled without a refund.
Changing your booking
Can I add another player to my group?
If you need to add someone who would like to join, yes, you can. The only thing to keep in mind is the room's capacity. Call us in advance so we can add them to your reservation and have their waiver ready.
Can I reschedule my booking?
At least 12 hours' notice required
Rescheduling fee, based on your new date:
$30 for Monday through Thursday
$60 for Friday, Saturday, Sunday and holidays
If the new booking is more expensive, we will ask you to pay the difference.
New booking costs less? Unfortunately we cannot refund or credit the difference.
Can I get a refund?
Game bookings: tickets are non-refundable, same as a concert ticket, so you can reschedule instead for a small fee
Birthday/corporate deposits: non-refundable, so please double-check your date before paying
Gift cards: non-refundable, but never expires
That said, mistakes can happen, whether it is human error or a glitch in our booking system, nobody and no process is perfect, unfortunately. If you believe we made a mistake, email us and simply explain what happened and why you think there’s an error. Give us a little time to look into it. We are not just fixing that one case, we’re checking the whole process so it doesn’t happen again.
