What, exactly, is an escape room?
An escape room is an immersive and interactive puzzle, typically, created around a central theme and designed to be completed in a certain amount of time. They’re best played with a group of friends or family, and are the fastest growing new entertainment in the nation!
Will I really be locked in for the whole game?
Technically, no. While the doors will be locked, we do have built-in methods of exiting the room if you are unable to complete the experience. Please note that for our more thrilling games (Bloody Elbow, Cannibal’s Den, Resurrection, Amnesia, and Project Minotaur) we require all members to play through until the end. If someone uses the emergency panic button, it’s “game over” for the group.
What is the difference between Thrill Theatre and Escape rooms?
A Thrill Theater is still an escape room, but it has a heightened level of immersion! While a regular escape room may have a high focus on puzzles, our Thrill Theaters focus on the story of what you are doing. Each Thrill Theater includes a live actor that raises the stakes of the game- either you need to help them, find them, or avoid them. By having a live person that you have to interact with through the experience the line between real life and the escape room blurs just enough to make you forget that you are in a game!
Does the room have a time limit?
Our time limits will vary in the future as we create more immersive, creative, and one-of-a-kind experiences, but at this time the limit for most of our rooms is 60 minutes. You can find the time limits to your specific games by visiting their pages.
I didn't receive a waiver
You should have received two confirmation emails for your booking. One receipt email, and another one that says - Oh yes! This is going to be awesome. This email contains a LINK TO YOUR WAIVER, as well as a map to our entrance and parking. :) Please make sure to check your spam folder, and forward the email to the rest of your party so they know where they are going and they can all sign their waivers beforehand.
I’ve played other rooms where they’ve paired us with strangers, do you do that?
All of our games are completely private, meaning only the people you reserved for in your group will play the room with you. If you’re worried about your team being too small, there are numerous resources online to help put together a team. However, we assure you that all our games are possible with as few as 2 people.
Do you have an age limit?
There needs to be one person over the age of 18 in the room at all times with any minors. However, We do not have an age limit, but different age recommendations for our rooms - they are listed below: Amnesia- 13+ (For language and suspenseful themes) Bloody Elbow- 13+ (for violent themes and mild nudity) Cannibal’s Den- 15+ (For violent and suspenseful themes) Project Minotaur- 15+ (For violent and suspenseful themes) Resurrection- 15+ (For language and suspenseful themes)
Can I add another player to my group?
As long as you do not exceed the capacity limit listed on the website for the specific room you have booked you can! Call us in advance to let us know, and we will add a player to your game so everyone can do their waivers before arriving. We can take care of payment when you arrive.
Do I need to bring anything specific with me?
We recommend that you bring your phones to fill out your electronic waivers (or better yet, fill it out before you come). We recommend wearing clothing that is easy to move around in, and highly recommend no high heels or open-toed footwear.
Is there anything that I won’t be able to bring in the room?
We don’t allow cameras, smartphones, food, or liquids in the rooms. Don’t worry! We do have lockers at each of our locations for you to store your belongings as you play for the duration of your game. Most of our lockers even have cables for you to charge your phone!
Do you accept Walk-ins?
We do allow walk-ins but most of our locations are currently on an on-call schedule in the mornings- so if you book last minute you may receive a call stating that a game master will be there as soon as possible and your game will be run when they are able to arrive. For this reason we heavily encourage booking in advance, and while we are not on-call on the weekends you should still book ahead as we do fill up quickly Friday-Sunday!
Which rooms has a live actor?
Amnesia, Resurrection, Warlocked, Spellbreakers, Project Minotaur all have live actors in them, Cannibals Den also has a small live actor portion, as well as Perfumer.
What's the parking situation?
Each of our locations has its own dedicated parking area. (See detailed maps on the LOCATION part of our website) Our location on Western Ave. has a white archway that says KOREA ONE PLAZA on it to the left of our building where you can park and our Hollywood location on Santa Monica blvd, has LIMITED parking next to our entrance, at the back of the building. Unless you're going to our location at the South Bay Galleria, our parking is very limited so we encourage people to carpool and take as few cars as possible when you're coming to play. We cannot guarantee parking at our Koreatown or Hollywood locations, however the spots we do have are free.
This sounds fun! How do I purchase tickets?
We do all of our reservations online. To book, click on the Escape Rooms or Thrill Theater tab and pick the game that looks the most fun to you, then press the BOOK NOW! Button. You will then be led to the calendar, where you can choose the perfect time for your group and see the prices for all available time-slots!
Do I Need to Make a Reservation?
We greatly prefer that you make your reservation online before you come in, so the slot you want doesn’t get filled up! You’re free to walk in as well, but it’s safer to book everything beforehand since we tend to get sold out!
What if I'm running late?
We require all participants to arrive no later than 15 minutes before the scheduled reservation to make sure there is time to fill out paperwork, use the restroom, and start go over rules for your experience. If you show up more than 30 minutes past your scheduled time, you will be turned away without a refund. Traffic in Los Angeles is super unpredictable, so it’s best to arrive early. *No Refunds will be provided for any extenuating circumstances including but NOT limited to traffic, delayed flights, or not being able to find the location.
What if I need to reschedule an existing reservation?
We know that things can come up, and you won’t be able to anticipate every little thing-- especially the further in advance you choose to book your experience. That’s why we are happy to reschedule your game with as little as 12 hours notice. However, if you discover that you are running late and won’t make it to your game time but are within the 12 hour period, you WILL be treated as a late game. Please reference the above for those cases.
What if our group has had a few drinks before coming in?
We here at Quest Room love a good time, and we’re happy you already started a wonderful night. However, if you’re noticeably intoxicated and one of our managers determines you are unfit to play the game, you will not be allowed inside. It’s best to save the celebrations until after you escape! You’ll want your wits about you when inside the rooms, anyway!
What if I want to bring more people than the given capacity?
All our games have a group size limit of 6 and under, but Da Vinci’s Challenge, Malediction, The Spell Breakers and Warlocked escape rooms can fit a maximum of 8 players. If you are interested in adding more players onto an existing reservation, or would like to make a reservation for more than 6 players, feel free to call us at (310) 707-1240 so our one of our staff will happily set up.